New user FAQ

From ITGwiki

Contents 1 Email Account 1.1 When/How do I register so I can start using my GGSE email account? 1.2 I do not have a registration letter with my password. How do I get it? 1.3 How do I log in to my GGSE email account? 1.4 I also have a U-mail account. What’s the difference between the GGSE email account and the U-mail account? 1.5 Why is it necessary to check your GGSE email account on a regular basis? 1.6 How do I forward the email I get in my GGSE account to another email account? 2 Network Access 2.1 I have a personal laptop. How do I connect to the internet from GGSE? 3 Help Desk 3.1 I have a malfunctioning laptop. Where can I get some help? 3.2 What is the ITG Help Desk? How is it different from the labs? 4 Labs/Resource Assistants 4.1 What lab facilities does ITG offer for student use? 4.2 How can I get access Ada's Lab? 4.3 What are the GGSE Labs operating hours? 4.4 What equipment is available to check out? How can I check this equipment out? 4.5 How can I print in the GGSE labs? 4.6 Can I buy CD's or DVDs from ITG?

Email Account

When/How do I register so I can start using my GGSE email account?

Registration will begin on the date listed on your Registration Letter.

I do not have a registration letter with my password. How do I get it?

If you are a GGSE student, you will need to pick up another copy of your ITG registration letter from your respective program's administrative office: Education Department, CCSP Department, or the GGSE TEP Office. You can also request that it be mailed to you again as well. This form will have all the information you need to retrieve your lab account, your email account, and other ITG services.

How do I log in to my GGSE email account?

Once you know your username and password, you can log in at the ITG Homepage. Make sure you are using a WebMail-compatible internet browser. If you forget your password don't worry, you can get it reset by coming into ESSB 4203 and speaking with the Help Desk. Be sure to bring I.D. to prove your identity.

I also have a U-mail account. What’s the difference between the GGSE email account and the U-mail account?

A U-mail account is a free UCSB email account given to all registered UCSB students. The ITG help desk does not support this account, but the U-mail help desk certainly does. Click here to activate your U-mail account. We recommend that you activate your U-mail account and forward your mail there to your GGSE email account.

Why is it necessary to check your GGSE email account on a regular basis?

GGSE official correspondence is only sent to your GGSE email account.

How do I forward the email I get in my GGSE account to another email account?

Click here to see our guide on email forwarding.

Network Access

I have a personal laptop. How do I connect to the internet from GGSE?

The GGSE now features wireless internet services available for those with an @education.ucsb.edu email address.

Help Desk

I have a malfunctioning laptop. Where can I get some help?

The ITG Help Desk is solely responsible for GGSE-owned computers. Personal laptops and computers can be taken for diagnosis and repair to Kerr Hall's Computer Services. The GGSE help desk will be more than happy to give you useful tips, and consult and direct you on how to best solve your problems.

What is the ITG Help Desk? How is it different from the labs?

Help Desk

• The Help Desk can...
  • Troubleshoot/fix your desktop or laptop.
  • Install supported software such as Adobe Contribute.
  • Setup your new computer and migrate your files to it.
  • Connect your computer to the GGSE Public wireless network.
  • Answer any other help-related questions you might have.

Labs

• The Labs/Resource Assistants can...
  • Put print credits in your account.
  • Assist you with work in the labs and classrooms.

Labs/Resource Assistants

What lab facilities does ITG offer for student use?

The GGSE offers computing labs for faculty, staff and students alike:

• Multipurpose Lab (4205)
  • Starboards
  • Table and chairs
• Computer Lab (4211)
  • Brand new iMacs dual booting Windows XP and Mac OS X Leopard
  • Starboards
  • Printing
• Ada's Lab (1211)
  • Brand new Apple equipment
  • 24-hour access (access card required)
• Science Lab (4219)
  • Brand new Apple iMacs
  • Sciencey sink-desks

How can I get access Ada's Lab?

If you are in GGSE, you can get an access card by seeing Amy Meredith in 4111. Alternatively you can come by 4203 and someone may be able to let you in.

What are the GGSE Labs operating hours?

• Academic Year Hours:
  • Monday - Thursday: 8am - 8pm
  • Friday: 8am - 5pm
  • Saturday & Sunday: Closed
• Summer Hours:
  • Monday - Friday: 8am - 5pm
  • Saturday & Sunday: Closed
• Ada's Lab is avaiable 24/7 throughout the year but you will need access to the external doors of Phelps if you wish to use the lab when Phelps is closed.

What equipment is available to check out? How can I check this equipment out?

ITG no longer checks out equipment. Please refer to the following for equipment checkout:

• Nina Forte, Program Office in 3102
• Katie Kuo, TEP Office in 3230

How can I print in the GGSE labs?

You must first purchase print credits by check from the Resource Assistant's control room in 4211. We only accept checks for at least $5. Printing costs $0.10 per black and white page and $0.20 per color page.

Can I buy CD's or DVDs from ITG?

The following items can be purchased with print credits.

• CD-R: $.30/disk
• DVD+: $.50/disk
• DVD-: $.50/disk
• Dual Layer DVD: $1.00/disk