Student Technology Fee FAQ

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Resources:

  • Requests for Training,
  • Concerns/Comments:
  • Report Tech Issues:


education.ucsb.edu help, 893-8031

Frequently Asked Questions

How much is the tech fee?

Beginning in Fall 2012, the Student Technology Fee (STF) will be assessed $2.50 per unit in the GGSE (undergraduate and graduate students) and will be charged automatically to students’ BA/RC accounts. The STF applies only to the first 15.0 units taken in the GGSE each quarter. The fee is officially assessed during the 3rd week of each quarter; thus, students who drop a course after the third week census will still incur the per-unit charge.


Fee levels are due to be reevaluated in Fall 2015.


Is the Student Technology Fee (STF) covered by financial aid?

Yes, to the extent that the Office of Financial Aid & Scholarships will take into account the average instructional enhancement fee in assessing eligibility for financial aid.


What are the benefits provided by the Student Technology Fee (STF)?

Initially, the Student Technology Fee (STF) will provide seven technological enhancements to school members and guests.

  1. Virtual Lab (VLAB) permits virtual access to GGSE software applications from anywhere via the internet. For instance, with this tool, a UCSB enrolled student can log in from a remote location and access SPSS or Microsoft Office at anytime. For Fall 2012, the virtual lab will give access to SPSS version 20 along with MS office. Students will need an RDP client on the computer from which they wish to access the virtual lab. There are many quality FREE RDP clients. Please see the previous link for more info.
  2. SPSS Statistics is a popular, powerful statistical package used by faculty and students throughout the school. This software is a standard in several industries, but the license cost can be prohibitive to individual students. This initiative provides the required licensing for the classroom, labs and VLAB.
  3. “Collaborate” affiliation enables the GGSE to benefit from the technology support resources developed by the College of Letters & Science. “Collaborate” includes initiatives like the support of GauchoSpace. If you wish to use these resources please contact Collaborate Support directly. ALL feedback, questions and concerns regarding Collaborate or GauchoSpace should be sent to the Collaborate Help Desk by Submitting a HELP Ticket.
  4. Kiosk access allows non-GGSE UCSB students access to computer lab resources (currently, ED 4211) using their UCSBNetID. Note that these students are also paying the STF for units they are taking in the GGSE. On computers with Kiosk support, the computer must be running Windows. At the Login prompt, select "Switch User" and then click the red badge that requests your UCSBNetID.
  5. Enhanced Wireless Access extends in-building wireless access to guests (call 893-8031) and to UCSB faculty, staff and students via their UCSBNetID credentials. Those with UCSBNetID credentials should login in to the wireless SSID named "GGSE UCSBNetID". Summer of 2016 added Redundant Wireless Controllers and more access points (AP) - these APs support new wireless standards (802.11ac) that support greater bandwidth for users.
  6. Expanded Virtual & Video Conferencing Capabilities allow for extensive faculty-student and student-student web conferencing, virtual meetings and office hours with options for hybrid classroom interactions. For Fall 2012, Adobe Connect is available to instructors (desktop, iOS) as a platform for rich virtual multimedia interactions. Students access the virtual meeting using only a web browser. As of 2016 Zoom is available to all faculty and students
  7. Technology Training & Research provides GGSE members with training in the use of advanced classroom-based teaching technologies. Additionally, as of Fall 2012 Instructional Technology Support personnel will be focused on working with students directly to help solve/research/train on relevant topics. Please email the GSAE <GSAE@education.ucsb.edu> to submit your request for support.

     


    In addition, to the above enhancements, students overwhelmingly requested printing resources and additional input opportunities, so we have added additional enhancements in Fall of 2012 and 2013.


     

  8. Enhanced Printing Resources beginning Fall of 2013 students get 100 print credits per quarter, in addition to the Fall 2012 policy of providing NEW students with 300 print credits.
  9. 2013 Call for Proposals provides students (or groups of students) and faculty with the opportunity to submit Instructional Technology Requests by submitting a short proposal that will be evaluated 3 times a year. Proposal should enhance the use of instructional technology in meaningful ways and be in alignment with curriculum planning. Special emphasis should be placed on the positive impact for students, how the impact will spread and the relationship to instruction.

     


    Over the course of 2014, students requested additional software resources, so we have made new and upgraded software available. We also had our first Student Proposal approved.


     

  10. Statistical Software Support Position - In Jan, 2014. after consultation with a variety of committees, groups and the Dean this proposal was funded for a Statistical Software Support Position for students. Many students in the GGSE use various statistical applications, but lack the expertise to troubleshoot errors. Additionally, many are unfamiliar with important functions not explicitly taught during classes. This position would provide a resource for students to ask questions to meet those needs.
  11. Statistical Software - Beginning Spring of 2015 students have access to new/upgraded/more licenses for MPLUS, SAS, STATS and MS Office.
  12. Qualtrics for Education - Beginning April of 2015 students have access to the best of breed on-line data collection tool.
  13. Qualitative Software - NVIVO. Students have access to NVIVO that will be in common usage for instruction and research.

     


    Spring of 2015 the ITCommittee and the GSAE arranged for additional support of printing for special instructional need.


     

  14. Additional Print Credit Requests - Although as a school we are invested in sustainability and encourage saving paper by minimizing printing and printing double sided we also understand that there are unique situations in graduate school when printing a large amount is necessary, such as while working on dissertations. Therefore, GGSE students may request additional print credits by emailing <HELP@education.ucsb.edu> to support these situations. Please plan for up to a 3 business day turnaround on requests. Requests sent after 5pm may not be read until the next morning. Please plan accordingly as this opportunity is not intended to be a service to handle emergency printing requests.

     


    Summer of 2016 the ITCommittee approved the Sona Systems Software and Subject Pool Coordinator Position as a 1-year Pilot.


     

  15. Sona Systems Software and Subject Pool Coordinator Position (Pilot) - This proposal seeks to fund the creation of a subject pool system through which GGSE students can recruit undergraduate education and applied psychology minors to participate in their research projects.

     


    Summer of 2017 the Departments and Student reps requested some additional resources around printing and study space.


     

  16. ADAs Lab Printing System Ugrades (Pilot) - Working in conjunctions with Department Chair and students we upgraded the printing system to allow students to print from their own devices while making the printing system more efficient by implementing a Printer Release Station. Final implementation, Fall 2017 we released the Google Cloud Print service for ADAs that allows students to print from their own devices, queue print jobs up from anywhere at anytime and introduced a Printer Release Station to help make printing more reliable.
  17. Qualtrics Support Position - after approval by the IT committee this proposal was funded for a Qualtrics Support Position for students. Many students in the GGSE use various research applications and also need to use a survey / online collaboration tool but lack the expertise in the GGSE's survey too, Qualtricsl. This position provides a resource for students to ask questions to meet those needs.


NOTE: that the STF is not intended to support baseline technologies in the school; instead, the fee supplements budgets for baseline technologies in order to provide enhancements. In the future, the STF might provide new technologies and services and other enhancements.

How can I request Training?

The HELP ticketing system fields and organize student requests for relevant training or support. This information is communicated to the appropriate instructional support personnel.


Who do I talk to if I have concerns, complaints, compliments or suggestions?

The HELP ticketing system will collect ideas and concerns from students on a regular basis so that they can be shared with the IT Committee and acted upon in a timely manner.


Do other colleges at UCSB charge a technology fee?

Yes. In part, the GGSE Student Technology Fee enables CCSP, ED, and TEP students to enjoy many of the benefits of the Letters & Science “Collaborate” initiative by buying in to that existing infrastructure of instructional resources (e.g. GauchoSpace, instructional labs and materials, and support services).

Note that a similar fee is already assessed by the UCSB College of Letters & Sciences to students who take courses in that college. Technology fees are becoming commonplace at public universities across the country.

How are Student Technology Fee (STF) funds managed?

The Dean and Assistant Dean are charged with fiscal management for the Student Technology Fee (STF). However, the responsibilities of deciding how to use the money and evaluating technology implementation are shared among the school’s IT Committee, which is comprised of GGSE graduate students, faculty, and staff.


Are there any students on the GGSE IT Committee

As of February 2012, the IT Committee includes four (4) voting graduate students in addition to students who are employed by ITG. The voting students are a representative from the GSAE Board and one representative each from the CCSP, ED, and TEP. Department/program representatives are appointed annually by department chairs; however, positions that haven’t been filled by the second IT Committee meeting in the fall can be filled by students from any department or program in the GGSE.

Furthermore, the GSAE Board recommended that STF-related votes remain approximately balanced between student members and faculty/staff members of the committee. Thus, no more than five (5) staff or faculty members should participate in STF-related votes, even when the IT Committee includes more than five (5) faculty or staff voting members. Faculty and staff committee members are responsible for selecting faculty and staff voters on STF-related votes. When any voting members are absent from a committee meeting, an E-mail ballot should be conducted to confirm voting outcomes.


How is the fee implementation assessed?

The IT Committee and Instructional Technology Support personnel perform a variety of evaluations. The GSAE is also responsible for conducting an annual evaluation of fee-related service implementation.


Were students consulted in the fee proposal process?

Yes. GGSE graduate students were surveyed in October 2010 regarding their technology needs with particular attention to remote access to school technologies, wireless networks, instructional materials, video conferencing, the Letters & Science “Collaborate” suite, podcasting, technology training, laptop electrical outlets, screen capturing, quantitative and qualitative software and hardware, and guest access. Results of the survey directly impacted the fee proposal and initial implementation of the fee. The Student Technology Fee (STF) is a course material fee, which does not require a vote by the student body; however, the GSAE Board gave student approval in January 2011 after extensive consultation with students.


Other Resources

Are there any other technology initiatives on campus that are relevant to me? Yes…